Privacy Policy
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the website, update the "Last Updated" date, and take any additional steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the services, we collect personal information about you from various sources as described below. The information we collect and use varies depending on how you interact with us.
In addition to the specific uses described below, we may use the information we collect about you to communicate with you, provide the services, comply with legal obligations, enforce applicable terms and conditions, and protect or defend the services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we receive about you depend on how you interact with our website and use our services. By "personal information," we mean information that identifies you, relates to you, describes you, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.
Information You Provide Directly
Information you may provide directly through our services includes:
- Basic contact details such as your name, address, phone number, email address.
- Order information such as your name, billing address, shipping address, payment confirmation, email address, phone number.
- Account information such as your username, password, security questions.
- Shopping information including items you have viewed, added to your cart, or saved to your wishlist.
- Customer support information, including information you choose to share in communications with us, such as sending a message through the services.
Some features of the services may require you to provide certain information about yourself directly. You may choose not to provide this information, but this may prevent you from using or accessing these features.
Information We Collect Through Cookies
We also automatically collect certain information about your interaction with the services ("Usage Data"). We may use cookies, pixels, and similar technologies ("Cookies") for this purpose. Usage Data may include information about how you access and use our website and account, including device information, browser information, network connection information, IP address, and other information about your interaction with the services.
Information We Receive from Third Parties
Finally, we may receive information about you from third parties, including providers and service providers who may collect information on our behalf, such as:
- Companies that support our website and services, such as Shopify.
- Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment and fulfill your orders, as well as provide you with the products or services you requested, to fulfill our contract with you.
When you visit our website, open or click on emails we send, or interact with our services or advertisements, we or third parties we work with may automatically collect certain information using online tracking technologies such as pixels, web beacons, software development kits, third-party libraries, and cookies.
All information we receive from third parties is handled in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of information provided to us by third parties and assume no responsibility for the policies or practices of third parties. For more information, see the section below, Third-Party Websites and Links.
How We Use Your Personal Information
- Providing Products and Services: We use your personal information to provide you with the services as per our contract with you, including processing your payments, fulfilling your orders, notifying you about your account, purchases, returns, exchanges, or other transactions, creating, maintaining, and managing your account, organizing shipping, supporting returns and exchanges, and enabling you to post reviews.
- Marketing and Advertising: We use your personal information for marketing and advertising purposes, such as sending marketing, advertising, and promotional communications via email, SMS, or mail, and displaying advertisements for products or services. This may include using your personal information to better tailor the services and advertisements on our website and other websites.
- Security and Fraud Prevention: We use your personal information to detect, investigate, or take action regarding potential fraudulent, illegal, or malicious activities. When you register for the services and create an account, you are responsible for keeping your account access credentials secure. We strongly recommend not sharing your username, password, or other access credentials with others. If you believe your account has been compromised, please contact us immediately.
- Communication with You: We use your personal information to provide customer support and improve our services. This serves our legitimate interests in being responsive to you, providing effective services, and maintaining our business relationship with you.
Cookies
Like many websites, we use cookies on our website. For specific information about the cookies we use to operate our shop with Shopify, see https://www.shopify.com/legal/cookies. We use cookies to operate and improve our website and services (including remembering your actions and preferences), conduct analytics, and better understand user interaction with the services (in our legitimate interests to manage, improve, and optimize the services). We may also allow third parties and service providers to use cookies on our website to better tailor the services, products, and advertising on our website and other websites.
Most browsers automatically accept cookies by default, but you can set your browser to remove or reject cookies. However, removing or blocking cookies may negatively affect your experience and cause some of the services, including certain features and general functionalities, to function improperly or become unavailable. Additionally, blocking cookies may not fully prevent how we share information with third parties, such as our advertising partners.
How We Disclose Personal Information
In certain situations, we may disclose your personal information to third parties for legitimate purposes under this Privacy Policy. Such situations may include:
- With providers or other third parties that perform services on our behalf (e.g., IT management, payment processing, data analysis, customer support, cloud storage, order fulfillment, and shipping).
- With business and marketing partners, including Shopify, to offer you services and display advertising. Our business and marketing partners use your information in accordance with their own privacy policies.
- When you instruct, request, or otherwise consent to us sharing certain information with third parties, such as to deliver products to you or through your use of social media widgets or sign-up integrations, with your consent.
- With our affiliates or otherwise within our corporate group, in our legitimate interest to operate a successful business.
- In connection with a business transaction such as a merger or insolvency, to comply with legal obligations (including responding to subpoenas, search warrants, and similar requests), enforce applicable terms and conditions, and protect or defend the services, our rights, and the rights of our users or others.
In the past 12 months, we have disclosed the following categories of personal information and sensitive personal information (marked with *) about users for the purposes set forth in the sections "How We Collect and Use Your Personal Information" and "How We Disclose Personal Information":
| Category | Categories of Recipients |
|---|---|
| Identifiers such as basic contact details and certain order and account information | Commercial information such as order information, shopping information, and customer support information |
We do not use sensitive personal information to make inferences about you.
User-Generated Content
The services allow you to post product reviews and other user-generated content. If you choose to submit user-generated content to a public area of the services, that content is public and accessible by everyone.
We do not control who has access to the information you make available to others and cannot ensure that parties with access to such information will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you make publicly available or for the accuracy, use, or misuse of information you share with or receive from third parties.
Third-Party Websites and Links
Our website may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or under our control, you should review their privacy and security policies and other terms. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of information found on such websites. Information you provide in public or semi-public forums, including information you share on third-party social media platforms, may also be viewed by other users of the services and/or users of those third-party platforms without restriction on their use by us or third parties. Our inclusion of such links does not imply endorsement of the content on such platforms or their owners or operators, except as disclosed on the services.
Children’s Data
The services are not intended for use by children, and we do not collect personal information about children. If you are a parent or guardian of a child who has provided us with their personal information, you may contact us to request that it be deleted.
As of the effective date of this Privacy Policy, we have no actual knowledge that we "sell" or "share" (as defined in applicable laws) personal information of individuals under 16 years old.
Security and Retention of Your Information
Please note that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." Additionally, any information you send to us may not be secure during transmission. We recommend that you do not use insecure channels to transmit sensitive or confidential information to us.
How long we retain your personal information depends on various factors, such as whether we need the information to manage your account, provide the services, fulfill orders, or comply with legal obligations. We retain personal information only as long as necessary for these purposes or as required by applicable law.
Contact Us
If you have any questions about this Privacy Policy, please contact us at elysiumworldvibes@gmail.com